Privacy Policy
This Privacy Policy describes how Dkwana, a mobile-first classifieds platform based in Sweden, collects, uses, transfers, discloses, and retains your personal information through the Platform and App.
Dkwana allows users to buy and sell items online from their own homes. You can contact us using the details below.
Contact Details
Involved Department: Legal Department
E-mail: hello@dkwana.com
Company Registration Number: N/A
Country: Sweden
Date of Last Update
This Privacy Policy was last updated on 18/11/2025.
Definitions
In this Privacy Policy, the capitalized words and expressions shall have the same meanings as in the Terms of Use.
Acceptance of Personal Data Processing
By using the Platform and the Services, you give explicit consent to Dkwana for the collection, use, transfer, disclosure, and retention of your personal information as described in this Privacy Policy and our Terms of Use.
What Personal Data is Collected? How Is It Collected and What Is the Purpose?
We collect and process the following personal data:
Identity and Contact Data
When you register to use our Services, we may collect the following information about you:
Name (mandatory for registration completion)
Phone number (mandatory for user verification)
Email (optional)
We collect such information to verify your identity, personalize the Services, send promotional offers (if applicable), prevent fraud, and protect the security of Buyers and Sellers.
User Content
When you communicate with us or use the Platform or Services, we collect User Content you generate, provide, or upload, such as listings, photos, images, and messages between users. We also record communications with us via phone, email, or other means. This helps us improve user experience, detect fraud, and protect the safety of users.
Technical Data
When you interact with our Platform or Services, we automatically collect device information, location information, log data, clickstream data, cookies, and similar technologies. This allows us to provide location-based services, personalized search results, and advertising. You may change your browser settings to limit this collection.
Data from Third Parties
We may receive personal data about you from third parties to fulfill contracts or improve our services. We will notify you within 30 days when collecting such data.
How Do We Use Your Personal Data?
We may use your data for:
- Contractual obligations: To enter into or fulfill contracts with you.
- Legal obligations: To comply with applicable laws.
- Legitimate interests: To improve Services, prevent fraud, and protect users.
- Marketing communications: To send you promotional materials via email, push notifications, or in-app notifications. You may opt-out anytime.
How Do We Disclose Your Personal Data?
We may share your personal data with:
- Other users when you post listings or communicate through the app
- Service providers such as hosting or analytics providers
- Law enforcement or governmental authorities if required by law
- We may transfer your data outside Sweden to provide the Services, but only in compliance with applicable laws.
How to Delete Your Data from Dkwana
If you have logged in using Facebook and would like your personal data removed from our systems, please send an email to hello@dkwana.com with the subject “Data Deletion Request”. We will permanently delete all data associated with your account within 30 days of receiving your request.
Legal Basis for Processing Your Data
- Consent: You consent to processing as described here.
- Contract: We may need data to fulfill contractual obligations.
- Legal obligation: To comply with laws.
- Legitimate interests: To prevent fraud and improve Services.
- Vital interests/public interest: To protect user safety and prevent crime.
Data Storage & Retention
Your personal data is stored securely in Sweden or through trusted cloud providers. We retain data for as long as your account is active and up to 10 years after account deactivation, unless longer retention is required by law.
Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct or update your information
- Request deletion of your data
- Withdraw consent for processing
Contact us at hello@dkwana.com to exercise your rights.
Communication & Marketing
We may send transactional or promotional messages via email, SMS, or app notifications. You may opt-out of marketing communications at any time through app settings or by contacting us.
Security Measures
We store data on secure servers and use industry-standard measures to protect against unauthorized access, loss, or misuse. However, transmission over the internet is never completely secure.
Cookies
Cookies are used to identify users, improve the Services, and track app usage. Third-party analytics or advertisers may also place cookies. You can manage cookies in your browser or app settings.
Acceptance & Updates
By using Dkwana, you accept this Privacy Policy. We may update this policy periodically; changes are effective immediately when posted.
Complaint or Objection Filing
If you have concerns about your personal data, contact us at hello@dkwana.com.
If unresolved, contact the relevant Swedish data protection authority.